Help Center

Set up, run and fix your EA

Animated step-by-step guides for every BCB Elevate algorithm, plus fixes for the most common problems.

Quick start in 4 steps

  1. Choose a plan

    Free demo or live on the pricing page.

  2. Register your MT5

    Account ID + exact server at checkout.

  3. Install the EA

    Download, paste into MQL5 → Experts, allow WebRequest.

  4. Attach and go

    Drag onto the chart, tick Allow Algo Trading, look for the smiley.

How licenses work

  • Checked at start and every 4 hours.
  • Server down? Trading continues, no popups.
  • License ended? The open trade or recovery is finished first.
  • Then the EA stops, and can resume when the license is active again.

Top fixes

“Please allow WebRequest” / error 4060 or 4014

Why: MT5 is not allowed to contact the license server.

  1. Tools → Options → Expert Advisors.
  2. Tick “Allow WebRequest for listed URL” and add https://www.bcbelevatetrading.com exactly.
  3. Click OK, then remove and re-attach the EA.
“License check failed” / “License inactive” on startup

Why: The MT5 account or server on the chart doesn't match your registration, the plan isn't confirmed yet, or the license has ended.

  1. Check File → Login to Trade Account: account ID and server must match what you registered.
  2. Open My products to see your plan status.
  3. If everything matches, send us a screenshot of the Experts tab.
Sad face / greyed hat in the chart corner

Why: Algo trading is switched off.

  1. Click the Algo Trading button in the toolbar so it turns green.
  2. Right-click the chart → Expert list → Properties → Common → tick “Allow Algo Trading”.
The EA is not in the Navigator

Why: The file is in the wrong folder or the list wasn't refreshed.

  1. File → Open Data Folder → MQL5 → Experts: the .ex5 file must be here.
  2. Right-click Expert Advisors in the Navigator → Refresh.
“License server unreachable” in the Experts tab

Why: Our website or your internet was briefly unavailable.

  1. Nothing to do — the EA keeps trading and retries automatically.
  2. If it lasts more than a day, check your VPS internet connection and contact us.

Common questions

Do I need a VPS to run the algorithm?

Yes, we highly recommend a VPS so the EA runs 24/7 without interruption from restarts or internet outages.

How are profit shares calculated?

We track the net profit made on your account for the period and send an invoice for your plan's percentage. You pay it from My products.

What happens if my license ends during a trade?

The EA never abandons an open trade or recovery: it finishes it first, then stops.

Still have questions?